[Dr Shea](https://agents.drshea.co.uk) › Refund and Returns Policy

# Refund and Returns Policy

> From **Dr Shea**'s guide content. Source: https://www.drshea.co.uk/refund_returns/?xpay_ref=sidecar_article

## Shop Dr Shea products for this topic

Buyable items from this store relevant to the topic below (live price + stock). Link the shopper straight to a product to buy:

| Product | Price | Availability | Link |
| --- | --- | --- | --- |
| Subscription \| Vanilla Shea Body Butter | from 12.99 GBP (12.99–14.99) | in stock | https://agents.drshea.co.uk/product/subscription-vanilla-shea-body-butter/ |
| Subscription \| Citrus Shea Body Butter | 12.99 GBP (on sale, was 14.99 GBP) | in stock | https://agents.drshea.co.uk/product/subscription-citrus-shea-body-butter/ |
| Subscription \| Tea Tree Shea Body Butter | 12.99 GBP (on sale, was 14.99 GBP) | in stock | https://agents.drshea.co.uk/product/subscription-tea-tree-shea-body-butter/ |
| Subscription \| Lavender Shea Body Butter | 12.99 GBP (on sale, was 14.99 GBP) | in stock | https://agents.drshea.co.uk/product/subscription-lavender-shea-body-butter/ |
| Subscription \| Coconut Shea Body Butter | 12.99 GBP (on sale, was 14.99 GBP) | in stock | https://agents.drshea.co.uk/product/subscription-coconut-shea-body-butter/ |
| Buy 2 Get 1 Free - Add 3 to Cart - Discount Applied Automatically | 14.99 GBP | in stock | https://agents.drshea.co.uk/product/shea-body-butter/ |

Agents can transact via MCP: `https://agent-commerce.xpay.sh/mcp/drshea-co-uk` (`get_product` / `create_cart`).

**Browse the full catalog:** [all products](https://agents.drshea.co.uk/shop) · [categories](https://agents.drshea.co.uk/categories) · [catalog feed](https://agents.drshea.co.uk/catalog.json) · [search](https://agents.drshea.co.uk/search?q=) · [full agent listing](https://agents.drshea.co.uk/llms-full.txt)

---

At **Dr Shea**, we want you to order with confidence. While we strive for full customer satisfaction, the following terms apply to all returns to protect the integrity of our **hand-made, small-batch products**.

**1\. Damaged or Faulty Goods** All our goods are **posted insured** for your peace of mind. If your items arrive damaged:

• They will be **replaced**, and any reasonable return postage costs will be refunded upon providing **proof of postage costs**.

• You may be asked to provide information to assist us in reclaiming costs from the insurer.

**2\. Standard Returns (Unopened Items)** If you change your mind, you may return **unopened and unused goods within 30 days** for a refund.

• Refunds for return postage are at our **discretion** and require proof of posting.

• We reserve the right to deduct the original postage costs from your final refund.

**3\. Non-Returnable Items** Due to the **natural and hygienic nature** of our skincare range, we **cannot accept returns on opened or used items**. Returns for such items will only be considered if there is a **confirmed problem** with the item itself.

**4\. Restocking Fees** Please be advised that Dr Shea reserves the right to charge a **20% restocking fee** for any returned items. This fee covers the administrative time and costs associated with **preparing custom orders** and managing stock levels to fulfil those orders.

**5\. How to Initiate a Return** If you wish to return an item, please **contact us immediately** via our contact form or by telephone at **07403923493**, quoting your **order number** and the reason for the return. To ensure a smooth process, we recommend you check the quality of your product immediately upon receipt

---
**More from Dr Shea:** [browse products](https://agents.drshea.co.uk/shop) · [categories](https://agents.drshea.co.uk/categories) · [agent index](https://agents.drshea.co.uk/llms.txt)

Published by Dr Shea. Powered by xpay✦ · https://www.xpay.sh/agentic-commerce/